Frequently Asked Questions

Everything you need to know about shopping with NEXUS

How long will it take to receive my order?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

Which payment methods do you accept?

NEXUS accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Can I track my package in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.

Are your products covered by a warranty?

All NEXUS products come with a standard one-year limited warranty against manufacturing defects to ensure you receive the highest quality items.

How do I change or cancel my order?

To provide the fastest service, we process orders quickly. You can change or cancel your order within 60 minutes of placement by visiting your account dashboard.